| PHONE SERVICE LEVELS | 172 |
| 1 |
20100210 00001022 |
||
| 2 | VMAX 76 PRO AIR w/BALL BEARINGS 2.50HP@15000 |
20090426 00001014 |
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| 8 | ADDITIONAL ITEMS REQUIRED in order TO USE: | VMX-76PRO |
20071020 00001042 |
| 3 | VMX-76PRO ENGINE COMBO SAVINGS with ANY VMAR ARF! |
20071020 00001015 |
|
| 9 | FUEL FOR VMX-76PRO 10% Nitro Max with at least 18% Oil (blend synthetic and castor) FROM LOCAL SOURCE |
20100208 00001043 |
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| 20 |
20100207 00012721 |
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| 43 |
20100206 00012657 |
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| 61 |
20100206 00012625 |
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| 79 |
20100207 00012673 |
||
| 10 | FIREBALL - RC IDLE BAR FOR SPORT & COMP - LONG |
20071214 00000839 |
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| 15 | 12 x 8 - K 4CYCLE SERIES - GLASS FILLED NYLON |
20061129 00001024 |
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| 38 | AFTER RUN ENGINE OIL PT-31 |
20100108 00000818 |
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| 97 | DELUXE CHICKEN STICK DCS |
20061129 00000823 |
|
| 11 | SWA-S20RCL RETAIL cdn$2.79 |
20071214 00000842 |
|
| 16 | MAS-1280 RETAIL cdn$3.59 for .60-.70 ENGINES |
20061129 00001027 |
|
| 39 | PAC-ARUN RETAIL cdn$6.49 |
20100108 00000821 |
|
| 98 | SUL-245 RETAIL cdn$4.19 |
20061129 00000826 |
|
| 12 | SWA-S20RCL DEALER cdn$1.76 |
20071214 00000843 |
|
| 17 | MAS-1280 DEALER cdn$2.15 for .60-.70 ENGINES |
20061129 00001028 |
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| 40 | PAC-ARUN DEALER cdn$4.10 |
20100108 00000822 |
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| 99 | SUL-245 DEALER cdn$2.51 |
20061129 00000827 |
|
| 13 | SWA-S20RCL RETAIL usa$2.79 |
20071214 00000840 |
|
| 18 | MAS-1280 RETAIL usa$2.63 for .60-.70 ENGINES |
20061129 00001025 |
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| 41 | PAC-ARUN RETAIL usa$5.39 |
20100108 00000819 |
|
| 100 | SUL-245 RETAIL usa$3.13 |
20061129 00000824 |
|
| 14 | SWA-S20RCL DEALER usa$1.64 |
20071214 00000841 |
|
| 19 | MAS-1280 DEALER usa$1.58 for .60-.70 ENGINES |
20061129 00001026 |
|
| 42 | PAC-ARUN DEALER usa$3.22 |
20100108 00000820 |
|
| 101 | SUL-245 DEALER usa$1.88 |
20061129 00000825 |
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| 4 | VMX-76PRO RETAIL cdn$136.99 SAVE $20.00 COMBO $116.99 |
20090426 00001018 |
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| 102 | OPTIONAL ITEMS & ACCESSORIES for VMX-76PRO |
20100210 00001044 |
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| 125 |
20100205 00012593 |
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| 154 |
20100207 00012705 |
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| 108 | (FREE PITTS MUFFLER WITH EACH ENGINE/ARF COMBO) |
20061129 00000735 |
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| 103 | VMAR PITTS IN COWL MUFFLER - ** DISC SUB MF6090 ** |
20070720 00001032 |
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| 144 | PRIMER & OVERFILL BOTTLE w/TUBING & BRASS FITTINGS |
20061129 00000875 |
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| 149 | PACER - DEGREASER 330ml (13oz) PT-66 |
20100107 00000880 |
|
| 109 | Dimensions: | na |
20100117 00012430 |
| 126 |
20100208 00012774 |
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| 104 | OPTIONAL VMA-MF250 RETAIL cdn$26.95 |
20070720 00001035 |
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| 145 | OPTIONAL RRC-PRIMER RETAIL cdn$2.38 |
20061129 00000878 |
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| 150 | OPTIONAL PAC-PT66 RETAIL cdn$7.19 |
20100107 00000883 |
|
| 110 | Terminology: | na |
20100117 00012431 |
| 105 | OPTIONAL VMA-MF250 DEALER cdn$18.87 |
20070720 00001036 |
|
| 146 | OPTIONAL RRC-PRIMER DEALER cdn$1.47 |
20061129 00000879 |
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| 151 | OPTIONAL PAC-PT66 DEALER cdn$4.56 |
20100107 00000884 |
|
| 111 | General Summary General Information 1: | na |
20100117 00012432 |
| 106 | OPTIONAL VMA-MF250 RETAIL usa$19.95 |
20070720 00001033 |
|
| 147 | OPTIONAL RRC-PRIMER RETAIL usa$1.53 |
20061129 00000876 |
|
| 152 | OPTIONAL PAC-PT66 RETAIL usa$5.99 |
20100107 00000881 |
|
| 112 | General Summary General Information 2: | na |
20100117 00012433 |
| 107 | OPTIONAL VMA-MF250 DEALER usa$11.97 |
20070720 00001034 |
|
| 148 | OPTIONAL RRC-PRIMER DEALER usa$.94 |
20061129 00000877 |
|
| 153 | OPTIONAL PAC-PT66 DEALER usa$3.58 |
20100107 00000882 |
|
| 113 | Part#: | DUB-190 |
20100118 00012434 |
| 114 | Description: | 1/16 THREADED BALL LINK (1) |
20100118 00012435 |
| 20100117/20:35/dub... This 4 piece set fits perfectly in servo arm holes, bellcranks, nylon horns, and throttle arms. Set includes (1) ball threaded for 0-80 (1/16 diameter thread), (1) self threading nylon socket, (1) threaded coupler 3/4 long with 3/8 2-56 thread for up to .072 wire. | |||
| 115 | Highlights: | PLEASE USE PART # AND ORDER IN PACK QUANTITIES |
20100130 00012436 |
| 116 | Price List & Web Category: | DUB Products HARDWARE BALL LINKS (DB290) |
20100130 00012437 |
| 117 | $USA Retail: | 1.29 |
20100118 00012438 |
| 118 | $CDN Retail: | 1.59 |
20100118 00012439 |
| 119 | Start Ship Date: | 19860401 |
20100118 00012440 |
| 120 | Product Line DUB Information 1: | na |
20100208 00012789 |
| 121 | Product Line DUB Information 2: | na |
20100208 00012790 |
| 122 | General Summary More Information 1: | na |
20100117 00012441 |
| 123 | General Summary More Information 2: | na |
20100117 00012442 |
| 124 | General Summary More Information 3: | na |
20100117 00012443 |
| 5 | VMX-76PRO DEALER cdn$103.70 SAVE $8.30 COMBO $95.40 |
20090426 00001019 |
|
| 6 | VMX-76PRO RETAIL usa$104.99 SAVE $15.00 COMBO $89.99 |
20090426 00001016 |
|
| 7 | VMX-76PRO DEALER usa$74.98 SAVE $6.00 COMBO $68.98 |
20090426 00001017 |
|
| 21 | Dimensions: | na |
20100207 00012722 |
| 44 | Dimensions: | na |
20100206 00012658 |
| 62 | Dimensions: | na |
20100206 00012626 |
| 80 | Dimensions: | na |
20100207 00012674 |
| 22 | Terminology: | na |
20100207 00012723 |
| 45 | Terminology: | na |
20100206 00012659 |
| 63 | Terminology: | na |
20100206 00012627 |
| 81 | Terminology: | na |
20100207 00012675 |
| 23 | General Summary General Information 1: | na |
20100207 00012724 |
| 46 | General Summary General Information 1: | na |
20100206 00012660 |
| 64 | General Summary General Information 1: | na |
20100206 00012628 |
| 82 | General Summary General Information 1: | na |
20100207 00012676 |
| 24 | General Summary General Information 2: | na |
20100207 00012725 |
| 47 | General Summary General Information 2: | na |
20100206 00012661 |
| 65 | General Summary General Information 2: | na |
20100206 00012629 |
| 83 | General Summary General Information 2: | na |
20100207 00012677 |
| 25 | Part#: | DUB-701 |
20100207 00012726 |
| 48 | Part#: | DUB-223 |
20100206 00012662 |
| 66 | Part#: | DUB-519 |
20100206 00012630 |
| 84 | Part#: | DUB-666 |
20100207 00012678 |
| 26 | Description: | 4-WAY SOCKET WRENCH - DELUXE USA & METRIC w/CLIP |
20100207 00012727 |
| 20100207/10:29/dub... Our 4-Way Socket Wrench offers modelers a quality socket wrench at an affordable price. Available in two sizes (Standard and XL) our wrench will accommodate both American and Metric sizes (5/16, 3/8, 7/16, 1/2, 8mm, 10mm, 11mm, 12mm) Also features 3 built in glo-plug holders and special retaining clip. Storage Klip mounts securely to field box keeping 4-way wrench readily accessible. Comes complete with mounting screws for storage klip. 1 wrench and klip per package. | |||
| 49 | Description: | 2 FT SILICONE FUEL TUBING LARGE SUPER BLUE |
20100206 00012663 |
| 20100206/20:12/dub... For Glo Fuel ONLY! Won't crack or harden and fits securely on fuel fitting. | |||
| 67 | Description: | FUEL PUMP - E/Z FILL ALL FUELS |
20100206 00012631 |
| 20100206/20:11/dub... The Du-Bro E/Z Fuel Pump is sure to fill you with satisfaction! The pump will accept glo-fuels, gasoline, diesel fuel and will exceed 1-1/2 oiunces of fuel per squeeze or as little as a drop or two for priming. The pump has a two way check valve system. When pumping, hold arrow on squeeze bulb striaght up for fueling and striaght down for defueling. | |||
| 85 | Description: | KWIK START GLO PLUG IGNITOR - w/NICAD & CHARGER |
20100207 00012679 |
| 20100207/10:24/dub... Kwik-Start securely mounts on glow plug for starting engines. Comes complete with Kwik-Mount Storage Klip and charger. Works with NORVEL Freedom XL and 7L glow plugs and all standard glow plugs. | |||
| 27 | Highlights: | PLEASE USE PART # AND ORDER IN PACK QUANTITIES |
20100207 00012728 |
| 50 | Highlights: | PLEASE USE PART # AND ORDER IN PACK QUANTITIES |
20100206 00012664 |
| 68 | Highlights: | PLEASE USE PART # AND ORDER IN PACK QUANTITIES |
20100206 00012632 |
| 86 | Highlights: | PLEASE USE PART # AND ORDER IN PACK QUANTITIES |
20100207 00012680 |
| 28 | Price List & Web Category: | DUB Products TOOL WRENCHES (DB410W) |
20100207 00012729 |
| 51 | Price List & Web Category: | DUB Products FUEL TUBING (DB170) |
20100206 00012665 |
| 69 | Price List & Web Category: | DUB Products FUEL PUMPS (DB150) |
20100206 00012633 |
| 87 | Price List & Web Category: | DUB Products GLOW PLUG IGNITORS (DB270) |
20100207 00012681 |
| 29 | Price Retail: | cdn$5.79 usa$3.60 |
20100207 00012730 |
| 52 | Price Retail: | cdn$1.79 usa$1.10 |
20100206 00012666 |
| 70 | Price Retail: | cdn$13.79 usa$8.66 |
20100206 00012634 |
| 88 | Price Retail: | cdn$17.49 usa$10.88 |
20100207 00012682 |
| 30 | Price Dealer: | cdn$3.60 usa$3.08 |
20100207 00012731 |
| 53 | Price Dealer: | cdn$1.10 usa$.94 |
20100206 00012667 |
| 71 | Price Dealer: | cdn$8.66 usa$7.40 |
20100206 00012635 |
| 89 | Price Dealer: | cdn$10.88 usa$9.30 |
20100207 00012683 |
| 31 | Quantity in Stock: | 0 |
20100207 00012732 |
| 54 | Quantity in Stock: | 0 |
20100206 00012668 |
| 72 | Quantity in Stock: | 0 |
20100206 00012636 |
| 90 | Quantity in Stock: | 0 |
20100207 00012684 |
| 32 | Start Ship Date: | 19950810 |
20100207 00012733 |
| 55 | Start Ship Date: | 19860401 |
20100206 00012669 |
| 73 | Start Ship Date: | 19901208 |
20100206 00012637 |
| 91 | Start Ship Date: | 19940517 |
20100207 00012685 |
| 33 | Product Line DUB Information 1: | na |
20100208 00012795 |
| 56 | Product Line DUB Information 1: | na |
20100208 00012785 |
| 74 | Product Line DUB Information 1: | na |
20100208 00012779 |
| 92 | Product Line DUB Information 1: | na |
20100208 00012787 |
| 34 | Product Line DUB Information 2: | na |
20100208 00012796 |
| 57 | Product Line DUB Information 2: | na |
20100208 00012786 |
| 75 | Product Line DUB Information 2: | na |
20100208 00012780 |
| 93 | Product Line DUB Information 2: | na |
20100208 00012788 |
| 35 | General Summary More Information 1: | na |
20100207 00012734 |
| 58 | General Summary More Information 1: | na |
20100206 00012670 |
| 76 | General Summary More Information 1: | na |
20100206 00012638 |
| 94 | General Summary More Information 1: | na |
20100207 00012686 |
| 36 | General Summary More Information 2: | na |
20100207 00012735 |
| 59 | General Summary More Information 2: | na |
20100206 00012671 |
| 77 | General Summary More Information 2: | na |
20100206 00012639 |
| 95 | General Summary More Information 2: | na |
20100207 00012687 |
| 37 | General Summary More Information 3: | na |
20100207 00012736 |
| 60 | General Summary More Information 3: | na |
20100206 00012672 |
| 78 | General Summary More Information 3: | na |
20100206 00012640 |
| 96 | General Summary More Information 3: | na |
20100207 00012688 |
| 155 | Dimensions: | na |
20100207 00012706 |
| 127 | Dimensions: | na |
20100205 00012594 |
| 156 | Terminology: | na |
20100207 00012707 |
| 128 | Terminology: | na |
20100205 00012595 |
| 157 | General Summary General Information 1: | na |
20100207 00012708 |
| 129 | General Summary General Information 1: | na |
20100205 00012596 |
| 158 | General Summary General Information 2: | na |
20100207 00012709 |
| 159 | Part#: | DUB-453 |
20100207 00012710 |
| 130 | General Summary General Information 2: | na |
20100205 00012597 |
| 131 | Part#: | DUB-697 |
20100210 00012598 |
| 160 | Description: | METRIC BALL DRIVER - 5 PC METRIC SET (5) |
20100207 00012711 |
| 20100207/10:29/dub... The perfect tools for getting at those hard to reach places. Ball wrenches make it possible to turn socket head screws or bolts from any angle. Set contains one each of : 1.5MM, 2.0MM, 2.5Mm, 3.0Mm, and 4.0MM. | |||
| 132 | Description: | EXHAUST DEFLECTOR FOR .35-.90 ENGINES |
20100210 00012599 |
| 20100205/07:34/dub... Exhaust Deflectors help to keep models clean and free of exhaust oils. | |||
| 161 | Highlights: | PLEASE USE PART # AND ORDER IN PACK QUANTITIES |
20100207 00012712 |
| 133 | Highlights: | PLEASE USE PART # AND ORDER IN PACK QUANTITIES |
20100210 00012600 |
| 162 | Price List & Web Category: | DUB Products TOOL BALL DRIVERS (DB410B) |
20100207 00012713 |
| 134 | Price List & Web Category: | DUB Products ACCESSORIES FOR ENGINES (DB050FE) |
20100210 00012601 |
| 163 | Price Retail: | cdn$11.59 usa$7.32 |
20100207 00012714 |
| 135 | Price Retail: | cdn$3.29 usa$2.10 |
20100210 00012602 |
| 164 | Price Dealer: | cdn$7.32 usa$6.26 |
20100207 00012715 |
| 136 | Price Dealer: | cdn$2.10 usa$1.80 |
20100210 00012603 |
| 165 | Quantity in Stock: | 0 |
20100207 00012716 |
| 137 | Quantity in Stock: | 0 |
20100210 00012604 |
| 166 | Start Ship Date: | 19870429 |
20100207 00012717 |
| 167 | Product Line DUB Information 1: | na |
20100208 00012793 |
| 138 | Start Ship Date: | 19950328 |
20100210 00012605 |
| 139 | Product Line DUB Information 1: | na |
20100208 00012775 |
| 168 | Product Line DUB Information 2: | na |
20100208 00012794 |
| 169 | General Summary More Information 1: | na |
20100207 00012718 |
| 140 | Product Line DUB Information 2: | na |
20100208 00012776 |
| 141 | General Summary More Information 1: | na |
20100205 00012606 |
| 170 | General Summary More Information 2: | na |
20100207 00012719 |
| 142 | General Summary More Information 2: | na |
20100205 00012607 |
| 171 | General Summary More Information 3: | na |
20100207 00012720 |
| 143 | General Summary More Information 3: | na |
20100205 00012608 |
| 172 | PHONE SERVICE LEVELS | Back to TOP |
20061129 00001023 |
| 173 | PHONE DELIVERY OK... FOR THE INFORMATION LISTED ABOVE and for information found in Magazine Ads, RRC Catalogs and on the first Inventory Inquiry screen |
20061129 00000669 |
|
| 174 | Plus use phone to RESOLVE COMPLAINTS by following the RRC Customer Service Guide |
20061129 00000670 |
|
| 175 | Plus use phone to RECORD contact information from other callers who offer sales potential |
20061129 00000672 |
|
| 176 | RE-DIRECT ALL OTHER REQUESTS and INQUIRIES |
20061129 00000673 |
|
| 177 | EXAMPLE MESSAGE: | This is our sales order desk and I do not have access to that information. Here are some other sources you can try |
20061129 00000674 |
| 178 | RE-DIRECT Sales Inquiries to RRC eMail at: | sales@richmondrc.com or 604-940-1066 2:30pm-4:00pm PT Mon-Fri except Holidays |
20061129 00000675 |
| 179 | RE-DIRECT Requests for More Info or Support to RRC Web Support at: | www.richmondrc.com/support.htm |
20061129 00000676 |
| 180 | or RE-DIRECT Requests for More Info or Support to RRC eMail at: | tech@richmondrc.com |
20061129 00000677 |
| 181 | or RE-DIRECT Requests for More Info or Support to RRC at: | 604-940-1066 2:30-4:00pm PT Mon-Fri except Holidays |
20061129 00000678 |
| 182 | RESPONSE TIMES: | Priority is given to eMail: Up to 2 Business Days. Phone Callbacks: Up to 4 Business Days. |
20061129 00000679 |
| 183 | GET & RECORD call back information from Screamers or abusive callers or those who will not move along and we will call them back |
20061129 00000680 |
|
| 184 | HANG UP (rare) after 2 polite warnings if a caller is a Screamer or is abusive or will simply not move along |
20061129 00000681 |
|
| 185 | INTERNAL GUIDELINES for PHONE SERVICES & ACTIVITIES are stored at SYS-PHONESVC PgDn PgDn I)specification Inquiry |
20061129 00000682 |
|
| 186 | PHONE DELIVERY IS NOT INTENDED FOR INFORMATION LISTED BELOW or BEYOND THIS POINT. REFER INQUIRIES FOR MORE INFORMATION TO ALTERNATIVE RESOURCES ABOVE |
20061129 00000684 |