Technical Inquiries:

 

Please review the information provided in our KNOWLEDGE BASE 24x7x365.

After checking our KNOWLEDGE BASE 24x7x365, if you need further assistance with inquiries of a technical nature please use our Submit A Question service to get a response within 2 Business Days.

 

Sales Inquiries:

 

Please note that our Sales Department personnel are trained and dedicated to:

 

• Helping you with non-technical pre-purchase questions,
• Helping you place your order,
• Pointing out any sales, combos or specials that you may wish to consider,
• Inputting your order to our computer system so that it ships out as accurately and quickly as possible... usually the same day,
• Resolving any invoicing problems, and
• Helping to sort out any missing shipment or shipment damage issues.

 

Their depth of technical knowledge is about on par with what is shown in our printed sales literature. In most cases, they are working from the same printed advertisements or content from our web site that you are. Asking sales personnel to confirm the size, color and availability of a product is well within their capabilities. However, asking detailed questions about technical issues is not.

 

To Buy our Products:

 

• From a Retailer
  • Please support your local retailer.
• On Line 24x7x365
  • Please visit www.richmondrc.com
    • > CONSUMERS or
    • > WHOLESALE
• By Fax 24x7x365
  • 604-940-1063
• By Phone M-F 11am-4pm Pacific Time
  • Order Desk 604-940-1066

 

For All Other Inquiries:

 

Please consult the following resources:

 

• On Line Information.
  • Please visit www.richmondrc.com
    • > KNOWLEDGE BASE 24 x7 x 365
• On Line Support Services
  • Please visit www.richmondrc.com,
    • > SUPPORT

 

After reviewing our On Line resources, if you require additional assistance please

 

• Submit A Question

 

or contact us by eMail, fax, phone or mail as follows:

 

• eMail: sales@richmondrc.com
• Fax 604-940-1063
• Phone 604-940-1066
• Mail
  • Richmond RC Supply Ltd, #114 - 7350 72nd Street, Delta, BC, V4G-1H9
    • Mail & printed correspondence only.
    • We are not able to accomodate personal site visits or drop-offs/pick-ups at this location.
    • Please note that all inbound Shipments require pre-Authorization in advance.
    • Unauthorized inbound shipments will not be accepted.